Return and Refund Policy

Return and Refund Policy

Last Updated: [05/02/2024]

Thank you for shopping at [zoeyhub.store]. We appreciate the trust you have placed in us and want to ensure you are satisfied with your purchase.

Return Policy: We understand that sometimes things don't work out as expected. Therefore, we offer a hassle-free return policy within 7 days of receiving your order. If you are not entirely satisfied with your purchase, you may return it for a full refund or exchange.

Eligibility for Returns:

  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.
  • Your item needs to have the receipt or proof of purchase.

How to Initiate a Return:

  1. Contact our customer support at [contact.zoeyhub@gmail.com] within 7 days of receiving your order.
  2. Provide your order number, the name of the product you wish to return, and the reason for the return.
  3. Our customer support team will guide you through the return process, providing you with the necessary instructions and a return shipping label.

Refund Process:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.

Exchanges:

  • If you need to exchange an item, please contact our customer support. We will guide you through the exchange process and ensure you receive the replacement item promptly.

Shipping Costs:

  • Unfortunately, shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us: If you have any questions regarding our return and refund policy, please contact us at [contact.zoeyhub@gmail.com].